Privacy Policy

1. About this policy

FifteenXV Pty Ltd ("Fifteen", "we", "us") is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website at fifteenxv.com.au, our partner portal, and our dealings with prospective and current partners and their representatives.

2. What we collect

We collect personal information that you provide to us directly, including when you:

• submit a form on our website (such as your name, company, email address, phone number, and any information you include in your message)
• become a Fifteen partner or are nominated as a contact for a partner account, including through Journey Bee, our partner portal
• correspond with us by email or phone, or meet us at an event

We also collect limited information automatically when you use our website, including your IP address, browser and device information, pages visited, and how you interact with our site. This is collected through cookies and similar technologies, including the HubSpot tracking code described in section 5.

We do not knowingly collect sensitive information (such as health or biometric information) through our website, and we ask that you do not submit it through our forms.

3. How we use your information

We use personal information to:

• respond to your enquiries and arrange conversations you have requested
• assess, establish and manage partner relationships, including onboarding, quoting, deal support and training through Journey Bee
• provide, administer and improve our services and website
• send you information about Fifteen's services, events and resources where you would reasonably expect it or have opted in (you can opt out at any time using the unsubscribe link in any marketing email or by contacting us)
• meet our legal and regulatory obligations

4. Who we share it with

We do not sell personal information. We share it only:

• within the Fifteen team, so the right people can respond to you
• with Northbridge Systems, our related delivery partner, where relevant to a service, enquiry or partner relationship
• with service providers who help us operate, including our customer relationship management and marketing platform (HubSpot), our partner portal provider, website hosting, and email services, each bound to handle information only for the purposes we engage them for
• where required or authorised by law

5. Cookies and website analytics

Our website uses cookies and similar technologies, including the HubSpot tracking code, to operate the site, remember your preferences, understand how visitors use our pages, and connect your website activity with information you submit through our forms. This helps us respond to enquiries with useful context and improve the site.

You can control or delete cookies through your browser settings. Disabling cookies may affect some site functionality. For more about how HubSpot processes data, see HubSpot's privacy documentation at legal.hubspot.com.

6. Overseas disclosure

Some of our service providers, including HubSpot, store and process information on servers located outside Australia (including in the United States and the European Union). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, encryption in transit, and the use of reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We keep personal information only as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to delete or de-identify it.

9. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period.

If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its last-updated date.

11. Contact us

FifteenXV Pty Ltd
52 Chandos St, St Leonards, NSW 2065
Email: info@fifteenxv.com.au
Phone: (02) 8424 7900